Before your treatment is due to start please make sure that there is enough space for a massage couch and for the therapist to walk around it, most people have this space in their living room. Also if you have booked a hot stone massage your therapist will need to have access to a plug socket near by. We recommend that you have a dressing gown or a towel ready for you to cover yourself with prior to and after your treatment.

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Your therapist will arrive about 5-10 minutes early to set up and do a client consultation, this will include understanding injuries, allergies, pressure and what oil you would like them to use. Please make sure you are in your home, hotel or office at this time. If in the unlikely case that your therapist is running late, you will be informed by a customer service representative. This will not affect the length of time your treatment runs for if lateness is the fault of the therapist. When your therapist does arrive please show them where you would like your treatment to take place and if you are having hot stone massage please show them the plug outlet for their heater and the sink for their flannels.

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Your massage therapist once set up will give you some privacy for you to get undressed at a level you are comfortable with and ask you to position yourself on the massage couch for your treatment to start. You should make sure you are at least wearing underwear, no treatment will be undertaken without underwear, if your therapist notices you are not wearing underwear she will ask you once to put some on. Refusal of underwear will not be tolerated and at no point shall you remove your underwear or ask/coerce your therapist for the treatment to be done naked. All services are non sexual and if the therapist is made to feel uncomfortable they will stop the treatment immediately.